When outsourcing inbound support, consider the following:
- Quality of service: Ensure the provider maintains high standards of customer service.
- Cost-effectiveness: Compare costs and ensure the outsourcing provides value for money.
- Communication: Maintain clear and regular communication with the provider.
- Security: Ensure the provider has robust data security measures to protect customer information.
- Flexibility: Choose a provider that can adapt to your changing business needs and handle varying volumes of inquiries.
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